RedPrinting.com · AI customer-service assistant

We replaced the support queue with an instant answer.

Custom printing means every customer asks the same things before they buy — price, material, size, turnaround. We built RedPrinting a bilingual AI assistant that answers them in seconds, 24/7, using only RedPrinting's own products and past chats. The result: a business-hours phone queue became near-zero-cost, always-on self-service.

See the before & after See it in action ↓

24/7ALWAYS ON

InstantAVG. RESPONSE

~80%AUTO-RESOLVED

RedPrinting AssistantAI · Customer Support Live

Customer

What's the smallest roll label I can order, and is it waterproof?

Assistant

You can order roll labels in any custom size — there's no size minimum, and you can start from a single roll. The BOPP option is fully waterproof and tear-proof.

BOPP Vinyl Roll Labels

Waterproof · tear-proof · any size

$17.99· ships in 2 business days

Answered from RedPrinting's own product data — in the language asked

The Impact

Before vs after, in plain numbers.

The same customer questions used to flow through a phone line and an inbox, on business hours. Here's what changed once the assistant went live.

24/7 Always available was ~~8 hrs/day~~

Instant Avg. response time was ~~~6 hours~~

~0% Questions auto-resolved was 0%

~0% Lower cost per inquiry was ~~~$5 / chat~~

Before the assistant

Support ran on phone & email, weekdays 10am–6pm (closed for lunch 12–2)
Customers waited hours — or until the next business day — for a reply
Agents retyped the same answers on price, material, size and turnaround all day
Korean and English handled manually, one message at a time
Every routine question carried the full cost of an agent's time

After the assistant

In-chat answers 24/7 — no phone line, no inbox, no queue
Replies come back in seconds, any hour, any day
~80% of routine questions resolved without a human agent
Korean & English automatically — it answers in the language asked
Cost per routine answer drops to ~$0.25 — agents freed for complex orders

Illustrative figures, shown for clarity — to be replaced with RedPrinting's measured results before publishing.

What We Did

One assistant, taught with what RedPrinting already had.

No new content to write. Nothing invented.

We fed the assistant two things RedPrinting already owned — its full product catalog and its archive of past customer chats — so it answers like the team's best agent, instantly.

Product catalog Every material, size, finish, price & turnaround.

Past support chats The real questions asked & answers given.

→

The AI assistant Instant answers, Korean or English.

It only answers from RedPrinting's data. No generic internet answers, no guessing — if it isn't in their catalog or chat history, it doesn't make it up.

See It In Action

Real questions. Real products. Real answers.

Every reply is grounded in an actual RedPrinting product — pulled from their catalog, priced correctly, in the customer's language.

RedPrinting AssistantRoll labels Live

🇺🇸 English

Customer

Do you have waterproof roll labels, and how fast can I get them?

Assistant

Yes — our BOPP vinyl roll labels are waterproof and tear-proof, in any custom size. They ship within 2 business days of design approval.

BOPP Vinyl Roll Labels

Waterproof · any size

$17.99· 2-day ship

Grounded in catalog · priced live

RedPrinting AssistantBusiness cards Live

🇰🇷 한국어

고객

명함 용지 종류는 어떤 게 있나요? 가격도 궁금해요.

상담원 AI

리넨, 스타드림 메탈릭, 에코 크라프트 등 다양한 텍스처 용지를 제공합니다. 가격은 $13.99부터 시작합니다.

Linen Cover Business Cards

16pt · 텍스처 용지

$13.99~· from

한국어로 질문 → 한국어로 답변

RedPrinting AssistantDTF transfers Live

🇺🇸 English

Customer

Can I heat-press your DTF transfers onto cotton tees? What's the pricing?

Assistant

Absolutely — our DTF transfers press onto cotton, blends and more, no special printer needed. Pricing starts at $0.0075 per square inch.

DTF Transfer Prints

Cotton · blends · ready to press

$0.0075· per sq in

Grounded in catalog · priced live

Under The Hood

How it stays accurate.

RedPrinting's source docs were mostly Korean, from different teams, in no fixed format. A retrieval pipeline turns that mess into reliable, grounded answers.

Ingest & chunk› Hybrid retrieval› Rerank› Grounded response

Ingest & structure

Variable-format Korean & English documents are parsed and split by meaning — headers, specs, tables — so context stays intact, no manual reformatting.

Semantic chunkingKorean NLP

Find the right answer

Meaning-based search + exact keyword matching, then a reranking pass — so product codes, specs and prices come back precisely, not approximately.

Hybrid retrievalCohere rerank

Answer, grounded

The model only ever sees what was retrieved from RedPrinting's data, detects the question's language, and replies in it — never from the open internet.

Grounded generationBilingual

OpenAI Embeddings Pinecone Cohere Rerank LangChain GPT-4 BM25 Python · FastAPI

The Takeaway

If repetitive questions are draining your team, we can fix that.

We turned RedPrinting's busiest, most repetitive support load into instant self-service — grounded entirely in their own data. The same approach works for any business buried in the same questions.

Variable-format PDFs Multilingual content Product catalogs Support automation Semi-structured docs Production RAG

Work With Us

Sound like your support team?

The same questions, answered by humans over and over, all day
Support costs that climb every time the business grows
An assistant that must answer only from your data — never hallucinate
Multilingual customers — Korean, English or more — at scale
Product specs & docs spread across formats with no consistent structure